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It is our intention to make every effort to ensure that you are satisfied with the products you purchase on Pixelsmith Studios! Since all of our products are digital and cannot be returned, we want to do our best to help you get your purchase up and running.
If you’re experiencing a technical issue with a product, you’re encouraged to contact the Shop Owner, as they will be the most knowledgable regarding issues or questions relating to the product they’ve created. Our independent Shop Owners take great pride in providing products that are high quality and easy to use, and they want you to be satisfied with your purchase, so they’re always happy to help!
Note: On the rare occasion you do not hear back from a Shop Owner after 72 business hours, please contact us and we’ll help contact them on your behalf.
We offer the following exchange policy:
Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:
We’re unable to process refunds in the following situations:
All refunds are at the sole discretion of Pixelsmith Studios. You can learn more about our Refund Policy in our Terms and Conditions
We’re committed to making sure you have a great experience on Pixelsmith Studios, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries within 72 hours during our business hours of Monday-Friday, 9-5 CAT.
Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. Any PayPal disputes will automatically disable your account until the dispute is resolved.
The best way to contact Pixelsmith Studios about any purchase issue is to contact the shop support or send us an email at ruan@pixelsmithstudios.com. Any disputes we receive through PayPal will automatically disable your account until the dispute is resolved. We’ll be happy to resolve any duplicate purchases and other issues, but you will need to contact us.
Please contact your bank / card issuer or PayPal to rescind the chargeback. Once the chargeback has been removed, we will be able to re-open your account.
Sometimes, if a card gets canceled due to being stolen/lost or has been reported to have fraudulent activity, a bank or card issuer can sometimes mark all transactions in a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.
◘ It’s Quick and Easy
◘ Interesting Tech/Gaming/Art and Animation News
◘ We hate daily emails too, we’ll keep it clean, promise!